{"id":29,"date":"2026-07-13T14:14:57","date_gmt":"2026-07-13T12:14:57","guid":{"rendered":"https:\/\/www.seebichl.at\/?page_id=29"},"modified":"2026-11-12T09:42:20","modified_gmt":"2026-11-12T08:42:20","slug":"agb","status":"publish","type":"page","link":"https:\/\/www.seebichl.at\/en\/agb\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p><\/p>\n<h3>General Terms and Conditions<\/h3>\n<p><strong>Hotel Seebichl, Kitzb\u00fchel, Familie Witzmann KG<\/strong><br \/>\nSeebichlweg 37, 6370 Kitzb\u00fchel, Austria<br \/>\n<em>As of: 24 October 2026<\/em><\/p>\n<p>These Terms and Conditions are based on the current template of the Austrian Economic Chamber for General Terms and Conditions in the Hotel Industry (version of January 2026) and contain the deviations and additions applicable to Hotel Seebichl.<\/p>\n<h4>\u00a7 1 Scope of Application and Precedence of Booking Conditions<\/h4>\n<p>1.1 These Terms and Conditions apply to accommodation agreements, room-only bookings of the LOFT, and group bookings in the LOFT and the restaurant of Hotel Seebichl.<\/p>\n<p>1.2 The conditions agreed at the time of booking take precedence over these Terms and Conditions. This applies in particular to the booked rate, cancellation conditions, payment terms, and the conditions of an offer. The conditions specified in the booking confirmation or the accepted offer are authoritative. These Terms and Conditions apply supplementarily, unless agreed otherwise at the time of booking.<\/p>\n<h4>\u00a7 2 Definitions<\/h4>\n<p><strong>\u201cAccommodation Provider\u201d:<\/strong> Hotel Seebichl, Kitzb\u00fchel, Familie Witzmann KG.<\/p>\n<p><strong>\u201cGuest\u201d:<\/strong> A natural person who makes use of accommodation. As a rule, the Guest is also the Contracting Party. Persons travelling with the Contracting Party are also deemed to be Guests.<\/p>\n<p><strong>\u201cContracting Party\u201d:<\/strong> A domestic or foreign natural or legal person who enters into a contract with the Accommodation Provider as a Guest or on behalf of a Guest.<\/p>\n<p><strong>\u201cConsumer\u201d and \u201cBusiness\u201d:<\/strong> The terms are to be understood in the sense of the Austrian Consumer Protection Act 1979 (KSchG), as amended.<\/p>\n<p><strong>\u201cAccommodation Agreement\u201d:<\/strong> The contract concluded between the Accommodation Provider and the Contracting Party regarding accommodation.<\/p>\n<p><strong>\u201cRoom Booking\u201d:<\/strong> The booking of the LOFT as a seminar and event space, with or without additional services.<\/p>\n<p><strong>\u201cGroup Booking\u201d:<\/strong> A booking for a group, event, or celebration in the LOFT or in the restaurant that has been offered or confirmed by the Accommodation Provider as a group booking.<\/p>\n<p><strong>\u201cBooking Conditions\u201d:<\/strong> The conditions agreed at the time of booking pursuant to 1.2.<\/p>\n<h4>\u00a7 3 Conclusion of Contract and Payment<\/h4>\n<p>3.1 The contract is concluded upon acceptance of the Contracting Party&#8217;s order by the Accommodation Provider. In the case of online bookings, acceptance occurs upon receipt of the booking confirmation. Telephone bookings are confirmed in writing. Electronic declarations are deemed received when the party for whom they are intended can access them under ordinary circumstances.<\/p>\n<p>3.2 Payment method and payment date depend on the Booking Conditions. Unless agreed otherwise, the agreed fee must be paid in full prior to arrival, for example via a payment link or bank transfer.<\/p>\n<p>3.3 If a credit card or other payment method has been deposited, the Accommodation Provider is entitled to charge it at the times and in the amounts specified in the Booking Conditions.<\/p>\n<p>3.4 Transaction costs (e.g. bank transfer fees) shall be borne by the Contracting Party. For credit and debit cards, the respective terms and conditions of the card companies apply.<\/p>\n<p>3.5 Additional services used during the stay must be paid for at the latest by the time of departure.<\/p>\n<h4>\u00a7 4 Adults Only<\/h4>\n<p>4.1 Hotel Seebichl is an adults-only establishment. Guests must have reached the age of 15 by the day of arrival.<\/p>\n<p>4.2 The Accommodation Provider is entitled to request official photo identification from any guest at any time, including after arrival and after check-in, to verify their age.<\/p>\n<p>4.3 If a guest has not reached the age of 15 by the day of arrival or if proof of age is refused, the Accommodation Provider is entitled to refuse or terminate the accommodation of this guest and to withdraw from the contract. In this case, the booking shall be deemed cancelled by the Contracting Party on the day of arrival; the cancellation conditions pursuant to \u00a7 8 shall apply.<\/p>\n<h4>\u00a7 5 Dogs and Other Animals<\/h4>\n<p>5.1 Dogs are only permitted in designated room categories and strictly by prior agreement at the time of booking. A fee will be charged in accordance with the Booking Conditions. Other animals may only be brought with the prior consent of the Accommodation Provider.<\/p>\n<p>5.2 If a guest arrives with a dog even though the booked room category is not designated for pets or the dog was not agreed upon at the time of booking, the Accommodation Provider is entitled to refuse accommodation and withdraw from the contract. In this case, the booking shall be deemed cancelled by the Contracting Party on the day of arrival; the cancellation conditions pursuant to \u00a7 8 shall apply. If a suitable room is available, the Accommodation Provider may offer it for an additional surcharge; there is no entitlement to this.<\/p>\n<p>5.3 Any Contracting Party bringing an animal is obliged to properly keep or supervise this animal during their stay or to have it kept or supervised by suitable third parties at their own expense.<\/p>\n<p>5.4 The Contracting Party or Guest bringing an animal must have appropriate pet liability insurance or personal liability insurance that also covers potential damage caused by animals. Proof of the corresponding insurance must be provided upon request by the Accommodation Provider.<\/p>\n<p>5.5 The Contracting Party and their insurer are jointly and severally liable to the Accommodation Provider for any damage caused by animals brought onto the premises. Such damage includes, in particular, any compensation payments that the Accommodation Provider must make to third parties.<\/p>\n<p>5.6 Animals are not permitted in the communal and restaurant areas, nor in the pool and sauna areas.<\/p>\n<h4>\u00a7 6 Beginning and End of Accommodation<\/h4>\n<p>6.1 Unless agreed otherwise at the time of booking, the Contracting Party has the right to occupy the rented rooms from 14:00 on the agreed day of arrival.<\/p>\n<p>6.2 If a room is occupied for the first time before 06:00, the previous night shall count as the first overnight stay.<\/p>\n<p>6.3 Rented rooms must be vacated by 11:00 on the day of departure. The Accommodation Provider is entitled to charge for an additional day if the rented rooms are not vacated on time.<\/p>\n<h4>\u00a7 7 Rescission by the Accommodation Provider<\/h4>\n<p>7.1 If the fee or an agreed deposit has not been paid on time, the Accommodation Provider may withdraw from the contract without granting a grace period.<\/p>\n<p>7.2 Arrival must take place by 20:00 on the agreed day of arrival at the latest, unless a later arrival time has been agreed. If the guest does not appear by this time, this shall be deemed a no-show pursuant to 8.3; there is then no obligation to provide accommodation.<\/p>\n<p>7.3 Any deposits or advance payments already made will be set off in the event of a no-show in accordance with the agreed cancellation conditions.<\/p>\n<p>7.4 Unless agreed otherwise, the Accommodation Provider may dissolve the contract by unilateral declaration for objectively justified reasons no later than 3 months before the agreed day of arrival.<\/p>\n<p>7.5 The rights of withdrawal pursuant to 4.3, 5.2, and \u00a7 9 remain unaffected.<\/p>\n<h4>\u00a7 8 Cancellation by the Contracting Party<\/h4>\n<p>8.1 Cancellations are governed by the cancellation conditions agreed at the time of booking. These are specified in the booking confirmation or in the accepted offer and may vary depending on the rate booked.<\/p>\n<p>8.2 For rates booked as non-refundable, the full fee will not be refunded in the event of cancellation, no-show, or early departure.<\/p>\n<p>8.3 If the guest does not appear without prior cancellation (no-show), this shall be deemed a cancellation on the day of arrival. The cancellation conditions agreed for this point in time shall apply.<\/p>\n<p>8.4 If no cancellation conditions were agreed at the time of booking, the following applies to room bookings, space bookings, and group bookings:<\/p>\n<p>\u2013 up to 14 days before the day of arrival or the event: no cancellation fee;<br \/>\n\u2013 from the 14th day before the day of arrival or the event and in the case of a no-show: 100% of the agreed fee.<\/p>\n<p>8.5 Cancellations must be made in writing; email is sufficient. Receipt by the Accommodation Provider is decisive.<\/p>\n<p><strong>Impediments to Arrival<\/strong><\/p>\n<p>8.6 If the Contracting Party cannot appear at the accommodation establishment on the day of arrival because all travel options are impossible due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, etc.), the Contracting Party is not obliged to pay the agreed fee for the days of arrival.<\/p>\n<p>8.7 The obligation to pay the fee for the booked stay resumes as soon as arrival becomes possible again, provided arrival becomes possible within three days.<\/p>\n<h4>\u00a7 9 Unavailability and Obvious Pricing or System Errors<\/h4>\n<p>9.1 If, in exceptional circumstances, the Accommodation Provider is unable to fulfil a confirmed booking, for example due to overbooking or a technical error in the booking systems, it shall inform the Contracting Party without delay. In this case, the Contracting Party may choose between:<\/p>\n<p>\u2013 equivalent or higher-quality alternative accommodation in Kitzb\u00fchel or the surrounding area arranged by the Accommodation Provider; any additional costs for the alternative accommodation and transfer there shall be borne by the Accommodation Provider; or<br \/>\n\u2013 free cancellation of the contract with a full refund of any payments already made.<\/p>\n<p>9.2 If a service was displayed or confirmed at a price that noticeably does not correspond to the actual price due to an obvious pricing or system error, and this must have been apparent to the Contracting Party, the Accommodation Provider may challenge the contract on the grounds of error. The Accommodation Provider shall give notice thereof without delay upon becoming aware of the error and offer the booking at the correct price. If the Contracting Party does not accept this offer, any payments already made will be refunded in full.<\/p>\n<p>9.3 Further statutory claims of the Contracting Party remain unaffected.<\/p>\n<h4>\u00a7 10 Venue and Group Bookings in the LOFT and Restaurant<\/h4>\n<p>10.1 Scope, times, prices, and participant numbers are based on the accepted offer or booking confirmation.<\/p>\n<p>10.2 The final number of participants must be communicated to the Accommodation Provider by the date agreed at the time of booking, or otherwise at least 14 days prior to the day of the event. This number is binding and serves as the minimum charge. If more people attend, the actual number of participants will be charged.<\/p>\n<p>10.3 The Contracting Party is liable for damages caused by participants, their employees, or persons commissioned by them.<\/p>\n<p>10.4 Bringing food and beverages as well as attaching decorations or technical equipment requires prior agreement with the Accommodation Provider.<\/p>\n<p>10.5 Section 8 applies to cancellations.<\/p>\n<h4>\u00a7 11 Rights and Obligations of the Contracting Party<\/h4>\n<p>11.1 By concluding an Accommodation Agreement, the Contracting Party acquires the right to the standard use of the rented rooms, the facilities of the accommodation establishment that are customarily accessible for guests&#8217; use without special conditions, and to standard service. The Contracting Party must exercise their rights in accordance with any hotel and\/or guest guidelines (house rules).<\/p>\n<p>11.2 The Accommodation Provider is not obliged to accept foreign currencies. If foreign currencies are accepted, they will be taken in payment at the daily exchange rate where practicable.<\/p>\n<p>11.3 The Contracting Party is liable to the Accommodation Provider for any damage caused by them, by the Guest, or by other persons who receive services from the Accommodation Provider with the Contracting Party\u2019s knowledge or consent.<\/p>\n<h4>\u00a7 12 Rights and Obligations of the Accommodation Provider<\/h4>\n<p>12.1 If the Contracting Party refuses to pay the stipulated fee or is in arrears with payment, the Accommodation Provider is entitled to the statutory right of retention pursuant to \u00a7 970c ABGB (Austrian Civil Code) as well as the statutory lien pursuant to \u00a7 1101 ABGB on the items brought onto the premises by the Contracting Party or the Guest. The Accommodation Provider also holds this right of retention or lien to secure its claims arising from the contract, in particular for catering, other expenses incurred on behalf of the Contracting Party, and for any compensation claims of any kind.<\/p>\n<p>12.2 If service is requested in the Contracting Party\u2019s room or at unusual times of day (after 20:00 and before 06:00), the Accommodation Provider is entitled to charge a special fee. The Accommodation Provider may also refuse these services for operational reasons.<\/p>\n<p>12.3 The Accommodation Provider is entitled to issue an invoice or interim invoice for its services at any time.<\/p>\n<p>12.4 The Accommodation Provider is obliged to provide the agreed services to an extent corresponding to its standard.<\/p>\n<h4>\u00a7 13 Liability of the Accommodation Provider<\/h4>\n<p>13.1 The Accommodation Provider is liable for property brought onto the premises by the Contracting Party pursuant to \u00a7\u00a7 970 et seq. ABGB. The Accommodation Provider is only liable if the items have been handed over to the Accommodation Provider or to persons authorised by the Accommodation Provider, or have been brought to a place instructed or designated by them. Unless the Accommodation Provider proves otherwise, it is liable for its own fault or the fault of its staff, as well as persons entering and leaving the premises. Pursuant to \u00a7 970 (1) ABGB, the Accommodation Provider is liable up to a maximum of the amount set out in the Federal Act of 16 November 1921 on the Liability of Innkeepers and Other Entrepreneurs, as amended. Any contributory negligence of the Contracting Party or Guest shall be taken into account.<\/p>\n<p>13.2 For valuables, money, and securities, the Accommodation Provider is only liable up to an amount of currently \u20ac550. The Accommodation Provider is only liable for damage exceeding this amount if it accepted these items for safekeeping with knowledge of their nature, or if the damage was caused by the Accommodation Provider itself or one of its staff.<\/p>\n<p>13.3 The Accommodation Provider may refuse custody of valuables, money, and securities if they are significantly more valuable than items guests of the accommodation establishment in question usually place in safekeeping.<\/p>\n<p>13.4 If the Contracting Party is a business, the liability of the Accommodation Provider for slight and gross negligence is excluded. In this case, the Contracting Party bears the burden of proof for the existence of fault. Consequential damages, non-material damages, indirect damages, and lost profits shall not be compensated. Any damages to be compensated are in any case capped at the amount of reliance interest.<\/p>\n<h4>\u00a7 14 Extension of Accommodation<\/h4>\n<p>14.1 The Contracting Party has no entitlement to an extension of their stay. If the Contracting Party announces their wish to extend the stay in good time, the Accommodation Provider may agree to the extension. The Accommodation Provider is under no obligation to do so.<\/p>\n<p>14.2 If the Contracting Party is unable to leave the accommodation establishment on the day of departure because all departure options are blocked or impassable due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, etc.), the Accommodation Agreement is automatically extended for the duration of the impossibility of departure. A reduction of the fee for this period is only possible if the Contracting Party is unable to make full use of the services offered by the accommodation establishment as a result of the extraordinary weather conditions. The Accommodation Provider is entitled to charge at least the fee corresponding to the rate customarily charged during the low season.<\/p>\n<h4>\u00a7 15 Termination of the Accommodation Agreement<\/h4>\n<p>15.1 If the Accommodation Agreement was concluded for a fixed term, it ends upon expiry of that term.<\/p>\n<p>15.2 The contract with the Accommodation Provider ends upon the death of a Guest.<\/p>\n<p>15.3 If the Accommodation Agreement was concluded for an indefinite period, the contracting parties may dissolve the contract by 10:00 on the third day prior to the intended end of the contract.<\/p>\n<p>15.4 The Accommodation Provider is entitled to terminate the Accommodation Agreement with immediate effect for good cause, in particular if the Contracting Party or the Guest:<\/p>\n<p>a) makes a significantly detrimental use of the premises or, through their inconsiderate, offensive, or otherwise grossly improper behaviour, makes staying together intolerable for the other guests, the owner, their staff, or third parties residing in the accommodation establishment, or commits an offence against property, morality, or physical safety towards these persons;<br \/>\nb) is afflicted by a contagious illness or an illness that extends beyond the period of accommodation, or otherwise becomes in need of care;<br \/>\nc) fails to pay invoices presented upon maturity within a reasonably set deadline (3 days).<\/p>\n<p>15.5 If performance of the contract becomes impossible due to an event deemed to be force majeure (e.g. acts of God, strikes, lockouts, official orders, etc.), the Accommodation Provider may dissolve the Accommodation Agreement at any time without observing a notice period, unless the contract is already deemed dissolved by law or the Accommodation Provider is released from its obligation to provide accommodation. Any claims for damages etc. by the Contracting Party are excluded.<\/p>\n<h4>\u00a7 16 Illness or Death of the Guest<\/h4>\n<p>16.1 If a guest falls ill during their stay at the accommodation establishment, the Accommodation Provider shall arrange for medical care at the guest\u2019s request. In case of imminent danger, the Accommodation Provider shall arrange for medical care even without the guest\u2019s specific request, particularly where necessary and the guest is unable to do so themselves.<\/p>\n<p>16.2 As long as the guest is unable to make decisions or the guest&#8217;s next of kin cannot be contacted, the Accommodation Provider shall arrange for medical treatment at the guest\u2019s expense. However, the scope of these care measures ends at the point when the guest is able to make decisions or the relatives have been notified of the illness.<\/p>\n<p>16.3 The Accommodation Provider is entitled to claim reimbursement from the Contracting Party and the Guest, or in the event of death from their legal successors, in particular for the following costs:<\/p>\n<p>a) outstanding medical costs, costs for ambulance transport, medication, and medical aids;<br \/>\nb) room disinfection that has become necessary;<br \/>\nc) linen, bed linen, and bedding that have become unusable, or otherwise for the disinfection or thorough cleaning of all such items;<br \/>\nd) restoration of walls, furnishings, carpets, etc., to the extent that these were soiled or damaged in connection with the illness or death;<br \/>\ne) room rent for the duration the room was occupied by the guest, plus any days the rooms cannot be used due to disinfection, clearance, or similar;<br \/>\nf) any other damages incurred by the Accommodation Provider.<\/p>\n<h4>\u00a7 17 Place of Performance, Jurisdiction, and Applicable Law<\/h4>\n<p>17.1 The place of performance is the place where the accommodation establishment is located.<\/p>\n<p>17.2 This contract is governed by Austrian formal and substantive law, to the exclusion of the rules of private international law (in particular the IPRG and the Rome Convention) and the UN Convention on Contracts for the International Sale of Goods (CISG).<\/p>\n<p>17.3 In bilateral business transactions, the exclusive place of jurisdiction is the registered office of the Accommodation Provider; however, the Accommodation Provider is additionally entitled to assert its rights before any other court with local and subject-matter jurisdiction.<\/p>\n<p>17.4 If the contract was concluded with a Contracting Party who is a consumer and has their domicile or habitual residence in Austria, legal actions against the consumer may only be brought at the consumer&#8217;s domicile, habitual residence, or place of employment.<\/p>\n<p>17.5 If the contract was concluded with a Contracting Party who is a consumer and has their domicile in a member state of the European Union (excluding Austria), Iceland, Norway, or Switzerland, the court having local and subject-matter jurisdiction over the consumer&#8217;s domicile shall have exclusive jurisdiction for legal actions against the consumer.<\/p>\n<h4>\u00a7 18 Miscellaneous<\/h4>\n<p>18.1 Unless the provisions above specify otherwise, a time limit begins upon delivery of the document specifying the time limit to the Contracting Party required to observe it. When calculating a time limit defined in days, the day on which the event or point in time occurs from which the start of the period is to be determined shall not be counted. Time limits specified in weeks or months refer to that day of the week or month which corresponds by name or number to the day from which the period is to be calculated. If this day is missing in that month, the last day of that month shall apply.<\/p>\n<p>18.2 Declarations must be received by the other Contracting Party on the last day of the time limit (24:00).<\/p>\n<p>18.3 The Accommodation Provider is entitled to set off its own claims against claims of the Contracting Party. The Contracting Party is not entitled to set off its own claims against claims of the Accommodation Provider unless the Accommodation Provider is insolvent or the Contracting Party\u2019s claim has been established by a court of law or acknowledged by the Accommodation Provider.<\/p>\n<p>18.4 In the event of regulatory gaps, the corresponding statutory provisions shall apply.<\/p>","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions Hotel Seebichl, Kitzb\u00fchel, Familie Witzmann KG&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"page-templates\/text.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - 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